When Accidents Happen
A reference and resource for Family Liaison Officers and agencies, SAR groups, organizations, colleges and outdoor professionals looking to train, prepare and support their members for deployment. The book helps frame the position and promote clear expectations for FLO’s on their role. While it focuses on frontline responders there are clear lessons and approaches that translate into other intense crisis communication situations. The book addresses deployment, communication, documentation and impacts of the role. Chapters cover roles/responsibilities, staff training, mission flow and working within the Incident Command System.
“I recently finished your book “When Accidents Happen” and was very impressed with all the practical information present there. I learned a lot more about being a FLO for my agency in the 3 hours it took me to read your book than in all my previous trainings combined”
— CH, Agency Trainer and Coordinator
The online Family Liaison Officer class supports independent study using “When Accidents Happen” as a text. Check out this link - Online Family Liaison Officer Training