Compassion during Crisis

Family Liaison Officer Training

Moose Mutlow teaches refresher and core competency courses for established officers and beginners. The most popular course is an 8-hour certification that prepares participants to play an effective role as an FLO within the incident command system. Online, in-person, and custom trainings are available.

Photograph of Moose Mutlow writing on a whiteboard during a family liaison training course

Photograph by Wyatt Larsen

A photo of sunset in Yosemite Valley as seen from Tunnel View.

ONLINE Training

An introductory course for aspiring FLOs and Incident Command practitioners looking to establish an FLO element in their emergency response. A self-directed family liaison officer training program to support the text “When Accidents Happen

A bust portrait of Moose Mutlow in high visibility yellow neon jacket. Photo taken by NatureBridge.

Moose Mutlow

Moose Mutlow is a senior trainer and family liaison officer of Yosemite Search & Rescue, one of the world's busiest organizations of its kind. Moose Mutlow's career path took him through stints as a street-performing juggler, a deputy headmaster in the Kalahari, and more than 2000 days of field instruction in a wilderness setting.

“I'm 71 years of age and believe this to have been one of the most powerful courses I have attended. At a very deep level I found myself resonating with the instructor. I appreciated the depth of his emotions and aspire to similarly connect with mine.”

— Delaware Water Gap National Recreation Area Participant, 2023

FLO REsources

Photo of a fern with a low vantage point looking up into the canopy of Yosemite.

Scripting

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A photo of the silhouettes of dogwood leaves and flowers against a blue sky in Yosemite.

Silence and Waiting For News

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Photo of the cover of When Accidents Happen, the first book by Moose Mutlow. The title is black and yellow like caution tape and it's over a photo of an actual water rescue in Yosemite.

When Accidents Happen

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Photo of a Buckeye Butterfly (brown, gold, and orange) on a Michaelmas Daisy near Yosemite.

Communication Dynamics with people in crisis

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